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FAQ

Return & Exchange Policy

Returns:Free returns with minimum signs of wear and tear. Basically, you are welcome to try them on indoors for as long as you’d like! 

Exchanges:Free size exchanges, while there is still stock left. If you are between sizes, we recommend you buy two sizes and ship one back (so you can compare both sizes together).

Free returns and exchanges! What’s the catch?
Women deserve to try on heels before buying them, with peace-of-mind of zero obligation if they don’t work out. Although the industry average for return rates is 20%, Protege currently has a 6% return rate. This is also part of the reason we can confidently offer complimentary returns and exchanges.

How do I Return/Exchange?
Submit your name and order number to the contact form (or reply to the confirmation email), and whether you'd like to return or exchange, and we'll get back to you within 1-2 business days.

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Questions & Answers

Shipping Speed?
Ships out in 1-2 business days, and takes another 1-4 business days of transportation depending on your location. Total of 2-7 business days to arrive.

These look very high! How can they be actually comfortable?
Although these are 4.3” tall (measured from the back of the heel), they feel more like a 3.5” wedge because they were designed by an MIT engineer who has walked miles in these heels herself. In fact, we challenge you to find another pair of stilettos at this height that are more comfortable.

What material are the stilettos made out of?
The stilettos uppers are made of sheep leather, which is known for being soft and conforming. The sole is made of non-slip resin to maximize traction.

Where are the stilettos made?
The stilettos are made in a small boutique factory in DongGuan, China that specializes in smaller collections. This allows us to upkeep high standards of quality, instead of having them mass-produced.

Does the toe post hurt?
No, the toe post is not painful. In fact, many women have reported that they don’t notice it at all! The toe post is a painless solution designed to keep your foot from sliding too far forward.

I have bunions, will these work for me?
They work for some people and not some others, depending on the location. If you are unsure, feel free to reach out (480779078three) so we can further evaluate and make a recommendation.

I have narrow feet, will these work for me?
Yes, the toe post prevents your foot from sliding too far forward

I have wide feet, will these work for me?
They will accommodate up to a medium-wide, as sheep leather will stretch slightly over time. If your feet are wider than a medium, they might take a couple of sessions to break in.

What future styles will you offer?
We are working on expanding colors, and styles! Currently we are developing a close-toed lower heel, per all your wonderful feedback. If you would like to be a beta tester, text “product test” to 480779078three.

Additional Widths & Sizes?
We are actively working to expand sizes, widths, arch heights, and styles! Manufacturers require a certain number of orders at each size & width, which we do not currently meet to expand beyond 5.5 - 10, but will in the near future. Please submit your size and width to the contact form if we don't have it in stock, to be alerted when they launch!